Take Your Time With Your Tiles

Changed your mind? No problem. If you meet our returns requirements, simply let us know, arrange the return of your order and we’ll issue your refund once the tiles have been received and inspected.

Before You Return Your Order

To ensure your return can be accepted, please keep the following in mind:

- Returns must be for your complete order. We cannot accept returns of individual boxes, part orders or surplus tiles.

- All tiles must be unused and in resalable condition.

- Tiles that have been installed, cut, damaged or otherwise altered cannot be returned.

- Your return must reach our warehouse within 100 days of receiving your order.

- The cost and arrangement of returning your order to us is your responsibility.

How to Arrange a Return

Step 1 — Tell Us About Your Return

Complete the Tile Crafts Returns Form below with the details of your order.

Once we’ve received your request, we’ll send you a Returns Confirmation Form by email. This will include the address of our warehouse and a unique reference number for your return.

Step 2 — Arrange Collection

Arrange delivery of your tiles back to our warehouse within the 100-day returns period.

Tiles are heavy and can be fragile, so we recommend using the original delivery pallet wherever possible and choosing a reliable pallet or freight delivery service.

Please securely attach your Returns Confirmation Form to every pallet or parcel. This allows our warehouse team to identify your return quickly when it arrives.

Step 3 — We'll Check Your Order

When your tiles arrive, our warehouse team will carefully check the order to ensure that everything is present and that the tiles have arrived in a resalable condition.

Once the return has been approved, we'll arrange your refund.

Please allow up to 10 working days for the refund to appear in your account after it has been processed.

Packing Your Tiles for Return

Because tiles can be susceptible to damage during transportation, it's important to take care when preparing your return.

We recommend:

Use the original pallet
Where possible, return the tiles on the same pallet they were delivered on.

Secure the boxes
Make sure all boxes are firmly secured to the pallet and cannot shift during transportation. Use suitable wrapping and strapping to provide additional protection.

Choose a reputable carrier
Use a reliable pallet delivery company experienced in transporting heavy and fragile goods.

Photograph your return
Before your tiles leave your property, take clear photographs of the boxes and pallet. This provides a useful record of their condition before transit.

Include your returns paperwork
Your Returns Confirmation Form should be securely attached to the outside of the pallet or parcel. This helps us match your return to your order as soon as it arrives.

Shop With Confidence

We want choosing tiles from Tile Crafts to be straightforward and stress-free. Our returns policy gives you the breathing space you need to make sure you've made the right choice for your home.

Take your time. Make sure it's right. That's the Tile Crafts promise.